99bde Privacy Policy
The security of your personal information at 99bde is our highest priority. This policy describes in detail how we collect, use and protect your information.
Introduction and Purpose
This privacy policy ("Policy") applies to the 99bde platform. By using the 99bde website or services, you are considered to have agreed to the terms of this policy.
Who We Are and Why This Policy?
99bde is an online entertainment platform operated for users in Bangladesh. We take the privacy of our members very seriously. The main purpose of this privacy policy is to inform you what types of information we collect, how that information is used, and what steps we take to keep it secure.
This policy has been prepared in accordance with applicable laws and the regulatory framework of Bangladesh. By registering an account on 99bde or by using our services, you are giving your consent to the content of this privacy policy.
We reserve the right to change or update this policy at any time. In the case of significant changes, we will notify our registered members through appropriate means.
What Information We Collect
Personally Identifiable Information
Information you provide at the time of account registration includes:
- Full name
- Email address
- Date of birth (for age verification)
- Mobile number
- National ID card or passport number (where applicable)
Financial Information
Information required for processing transactions:
- bKash, Nagad or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance information
All of this information is protected by SSL encryption.
Technical Information
Information automatically collected while you use the platform:
- IP address
- Browser type and version
- Device type and operating system
- Login and session duration
- Page visit information
- Cookie and web beacon data
Gaming Activity Information
Information collected to improve your gaming experience:
- List and history of games played
- Bet amounts and results
- Bonus and promotion claim history
- Preferred game categories
- Live chat conversation records
Purpose of Information Use
99bde uses your information only for the following legitimate purposes. We never use your information for unnecessary or irrelevant purposes.
Account Management and Service Delivery
We use your personal information to create, verify and manage your 99bde account. This includes login verification, password recovery, service personalization and confirming that you are 21 years of age or older.
Financial Transaction Processing
Financial information is used to correctly process your deposit and withdrawal requests and to maintain transaction records. This information is essential for managing minimum deposits of ৳100 and minimum withdrawals of ৳500 via bKash, Nagad and Rocket.
Security and Fraud Prevention
Technical information is used to keep our platform secure, detect unauthorized access and prevent fraudulent activity. This is an ongoing responsibility we hold in the interest of all members.
Service Improvement and Personalization
By analyzing your gaming history and preferences, we are able to provide better game recommendations, relevant promotions and an improved user experience. This makes 99bde more useful for you.
Communication and Support
Your contact information is used to send important account-related notifications, transaction confirmations and to provide our 24/7 Bengali live chat support. If you do not want marketing communications, you can contact us to opt out.
Responsible Gaming Monitoring
By monitoring gaming activity information, we can identify problematic gambling behavior and assist members when needed. This is an integral part of our responsible gaming program.
Cookies and Tracking Technology
What Are Cookies and How Do We Use Them?
Cookies are small text files stored on your device that help improve the functionality of a website. 99bde uses the following types of cookies:
- Essential cookies: Essential for maintaining login sessions, ensuring security and the basic functionality of the platform.
- Functionality cookies: For remembering your language preferences, display settings and personalized experience.
- Analytics cookies: Collect anonymous usage data to understand how the site is used and to improve services.
- Security cookies: For fraud detection and account protection.
Cookie Controls
You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.
By continuing to use the 99bde website, you are considered to have consented to the use of essential and security cookies.
Sharing Information with Third Parties
Important: 99bde never sells your personal information to third parties for commercial purposes.
Payment Processors
Necessary financial information is shared with payment service providers such as bKash, Nagad and Rocket to process your transactions. This information is used solely to complete transactions.
Technology Partners
Game software providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive specific information related to game results and statistics. This information is not personally identifiable.
Legal Obligations
We may be required to provide necessary information to comply with lawful directives from courts or competent authorities, to assist in investigations or to fulfill applicable legal obligations.
Business Transfers
If ownership of 99bde changes for any reason, member data may be transferred to the new owner. Members will be duly notified in advance in such cases.
Data Protection Methods
99bde follows industry-standard technology and processes to protect your information. Our security measures are as follows:
SSL Encryption
All data transmissions are encrypted using TLS/SSL protocols, which keeps your information secure during transmission.
Server Security
Our servers are protected by firewalls and anti-DDoS protection and are monitored 24/7.
Access Controls
Only authorized personnel may access personal information in specific circumstances and through designated procedures.
Regular Backups
Regular backups are taken to ensure data security and availability, and stored in encrypted secure locations.
Response to Data Breaches
If a data security breach occurs for any reason, 99bde will immediately begin an investigation. Affected members will be notified as quickly as possible and necessary steps will be taken.
We acknowledge, however, that no method of transmitting information over the internet is completely secure. Even with our commitment to maximum protection, we cannot guarantee absolute security.
Your Data Rights
As a member of 99bde, you have the following rights over your own information:
Right to Access Information
You may request from us at any time what information we hold about you. We will provide that information within a reasonable time. This request can be made through our support team.
Right to Correct Information
If there is any inaccuracy or incompleteness in your stored information, please contact us. We will correct the information appropriately after verification. Some changes may require identity verification.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, information subject to legal obligations, ongoing investigations or essential to our services may not fall within the scope of this right.
Closing your account does not automatically delete all information — we may retain certain information for a defined period as required by law.
Right to Object to Processing
You may object to the processing of your information for marketing communications or for specific purposes. We will take appropriate action upon receiving such a request. However, it may not be possible to stop processing that is essential for service operation.
Data Retention Period
For Active Accounts
We retain your information for as long as your 99bde account remains active. This information is necessary for service delivery, account management and security.
After Account Closure
After an account is closed, we may retain certain information for the following reasons:
- Financial transaction records — for the mandatory period required by law
- Information required for dispute resolution — until the dispute is fully resolved
- Fraud prevention information — for assessment of potential risks
- Information required to fulfill legal obligations — for as long as the relevant law applies
After the specified period, information is securely deleted or anonymized.
Protection of Minors
Restriction for Those Under 21
99bde is for persons aged 21 or older only. We do not knowingly collect or process information from any person under the age of 21.
If it comes to our attention that a minor has created an account using false information, we will immediately close that account and delete the associated information.
If you believe that a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
Notice of Changes
99bde may update this privacy policy from time to time. In the case of any significant changes, we will notify registered members via email or through a notification upon logging into the platform.
Continued use of the platform after an update will be considered as your agreement to the revised policy. We therefore recommend checking this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or if you would like to make a request regarding your information, please contact us:
Response Time
We are committed to responding to all information-related requests within a reasonable time. For urgent matters, you can get immediate assistance through our 24/7 live chat.
If you have any complaints about our privacy policy or data protection practices, please contact our support team directly. We always take your concerns seriously and strive to resolve them quickly.
For more information, visit our Terms & Conditions and Responsible Gaming pages.